Refunds and Returns PolicyEffective Date: March 1, 2025Last Updated: March 1, 2025
At Ham Diverse, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, our Refunds and Returns Policy explains the process, conditions, and timeframes for returning products and requesting refunds.
1. Eligibility for ReturnsYou may return your purchase under the following conditions:
The return request is made within 7 days of delivery.
The item is unused, undamaged, and in its original packaging with all tags and accessories included.
The item is not listed under our non-returnable items (see Section 2).
2. Non-Returnable ItemsCertain products are not eligible for returns, including:
Products damaged due to misuse, negligence, or normal wear and tear.
Any item returned without prior approval from our customer support team.
Items that are not in their original packaging or missing accessories.
3. How to Initiate a ReturnTo request a return, please follow these steps:
Contact Us: Email us at urfi.anjum@yahoo.in with your order number, product details, reason for return, and any supporting images (if applicable).
Approval: Our team will review your request and respond within 2 business days with return approval or further instructions.
Shipping the Item: Once approved, securely pack the item and ship it to the provided return address. Customers are responsible for return shipping costs, except in cases of defective or incorrect products.
Inspection & Refund: Upon receiving the returned item, we will inspect it and process your refund within 5-7 business days if it meets the return criteria.
4. Refund Process
Approved refunds will be issued to the original payment method.
Refunds typically take 5-7 business days to reflect, depending on your bank or payment provider.
Shipping fees and any handling charges are non-refundable unless the return is due to an error on our part.
5. ExchangesWe currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
6. Damaged or Defective ProductsIf you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery by emailing urfi.anjum@yahoo.in with clear photos and order details. We will offer a replacement or full refund, including return shipping costs.
7. Contact InformationFor any questions regarding returns and refunds, contact us at:
Business Name: Ham Diverse
Website: hamdiverse.com
Email: urfi.anjum@yahoo.in
Address: Aurangabad, Bihar, 824101
We are committed to making the return process fair and simple for our customers. If you have any concerns, feel free to reach out to us!